Frequently Asked Questions

Open the Order page, pick a modpack and a plan, choose a location and sign in. After payment the server is deployed automatically — usually within a minute.

Available payment methods are shown on the checkout page. After a successful payment the server is created automatically and appears in your panel.

A server is paid for a chosen period — monthly, quarterly, half-yearly or yearly. We remind you before it expires; you can renew from your dashboard.

Enter the promo code in the field during checkout — the discount applies to the total automatically.

Share your referral link from the dashboard — you earn balance bonuses for payments made by users you invite.

Refund terms are described on the Refund page. If something went wrong — contact support and we'll help sort it out.

After payment you get access to the Pterodactyl panel — server controls, files, console, backups and settings all in one place.

On the server page in the panel there are Start / Stop / Restart buttons. The first launch takes 1–2 minutes: the world generates and configs are created.

IP and port are shown on the server's main page in the panel. Share them with friends to connect; with a subdomain the address looks nicer.

Yes, instead of IP:port you can set up a convenient subdomain. Contact support and we'll help connect it.

In the panel open Settings → SFTP. Use these credentials in FileZilla or WinSCP to upload and download server files.

The Console tab shows the live server log and lets you type commands (e.g. /op or /whitelist) while the server runs.

In the core/Startup section pick the version you need and reinstall the core. Always back up your world before changing versions.

The catalog on the Order page features popular CurseForge and FTB modpacks. Pick any — it installs on the server automatically.

Yes. Order a clean server with the core you need and upload your mods and configs via SFTP, or contact support — we'll help with the install.

Pick the core when ordering or switch it in the panel. Forge and NeoForge are for heavy modpacks, Fabric for light, performance-focused mods.

Stop the server, upload the world folder to the server root via SFTP or the file manager, then start the server again.

On Paper/Spigot upload plugin .jar files to the plugins folder via SFTP and restart the server. Forge/Fabric mods go into the mods folder.

In the panel go to Startup → Docker Image and select the Java version you need. For Minecraft 1.20+ we recommend Java 17 or 21.

For a vanilla or Paper server with a small group 2–4 GB is enough. For CurseForge/FTB modpacks plan for 6–10 GB and up — it depends on the number of mods and players.

Base it on the modpack and player count: the heavier the pack and the more players, the more RAM and CPU you need. Not sure — contact support, we'll advise.

Check TPS with /tps in the console. Low TPS is usually caused by farms, too many mobs, or heavy mods and plugins. Config optimization or a bigger plan helps.

Yes, you can upgrade — RAM, disk and CPU increase with no data loss. Order the upgrade from your dashboard or via support.

When ordering we automatically measure ping to each location and highlight the best one. Pick the location closest to most of your players.

In the panel's Backups tab you can create backups; the number of available slots depends on your plan.

Open the Backups tab, pick the backup you need and click Restore — the server restarts with the restored state.

Yes, all servers are protected against DDoS attacks at the network level — it's enabled by default and needs no setup.

In server.properties set white-list=true, then add players in the console with /whitelist add nickname.

In the panel console enter /op nickname — the player gets admin rights on the server.

Use a whitelist, land-protection plugins (on Paper) and regular backups. If something happens you can always roll back to a backup.

We're available on Telegram, Discord and by email. You can also open a ticket — it goes straight to our team.

We reply within minutes on average during working hours. Complex issues may take longer, but we won't leave you without an answer.

Check logs/latest.log, make sure there's enough RAM and that mods are compatible. If it doesn't help — send us the log and we'll figure it out together.

Download logs/latest.log via the panel file manager and send the file to us on Telegram, Discord or in a ticket.

Servers and data are hosted in European data centers. We don't share your data with third parties — see the privacy policy for details.